Customer Story

UK Health Department

Remote researchers with the UK Department of Health collaborate with Google Workspace to solve global health concerns.

Approximately 600,000 patients between 2014-2015 participated in studies with the National Institute for Health Research (NIHR), a part of the the UK Government’s Department of Health. Whether NIHR researchers are investigating to see if nuts can cure nut allergies or testing the effectiveness of schizophrenia medication, every one of their projects is different in its size, duration, and location. This means they need to cater to a fluctuating roster of around 6,500 remote researchers on top of 2,000 core organizational staff.

With Google Workspace, NIHR has cut their IT system costs approximately in half compared to their previous system and have also saved an estimated several million pounds using Google Meet to replace travel.

Each team member uses Gmail instead of disparate email addresses or aliases like before. They use Google+ as a corporate broadcast tool to reach all of their users with news and advice. They also can work from any device with peace of mind knowing that their data will stay secure with appropriate security permissions no matter where they designate their “lab” for a day.

Since the team switched to Google Workspace four years ago, they’ve yet to experience a loss of service or data. NIHR researchers integrate Google Workspace with the vast array of systems. Some use Awesome Table to plan diaries and manage processes, and others use Google Workspace and Maps to create heat maps from source data to assist in research.

*Google Workspace was formerly known as G Suite prior to Oct. 6, 2020.